How we collect your personal data, where we store it, and how we keep it secure — all explained clearly on this page.
Joya99 is an internationally licensed online gaming platform that places the highest priority on user privacy. We believe that when you use our platform, the responsibility of protecting your personal data rests entirely with us.
This Privacy Policy ("Policy") applies to all users of the joya99 website and mobile app. By creating an account on joya99 or using our services, you are considered to have accepted this Privacy Policy.
Our Privacy Policy is built to meet international data protection standards. We maintain full transparency at every step of data collection. Our support team is always ready to help with any questions you may have.
When you use the joya99 platform, we collect two types of information: data you voluntarily provide, and data collected automatically.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC verification & age confirmation |
| Contact Information | Mobile number, email address | Account registration & support |
| Financial information | BKash/Nagad number, transaction history | Deposit & Withdrawal Process |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Information | Betting history, game preferences, session duration | Personalized Experience & Responsible Gaming |
We only collect information that is strictly necessary to provide our services. Collecting excessive or unnecessary data goes against our principles.
Joya99 collects your information through several methods. We are committed to keeping you informed about each of them.
Joya99 uses your data only for specific, legitimate purposes. We never misuse your personal information.
For every use of data, we follow a "minimum data necessity" principle — meaning we only use as much data as is required for a specific purpose.
Joya99 does not sell your data. However, limited information may be shared with trusted third parties in specific circumstances.
We never sell or share your data with advertisers, data brokers, or marketing companies. This is an unwavering policy.
The joya99 website and app use cookies and similar tracking technologies to enhance your browsing experience and maintain platform security.
You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit certain platform features.
Joya99 applies industry-leading technology to protect your data. Our security infrastructure is continuously updated and improved.
Joya99 does not store your data indefinitely. Each type of information is retained for a defined period in accordance with applicable policies.
Once the retention period expires, data is securely deleted or anonymized. We do not hold on to any data beyond what is necessary.
As a joya99 user, you have several important rights over your own data.
To exercise these rights, please contact our support team. We typically respond to requests within 30 days. In some cases, legal obligations may prevent us from fulfilling a request in full.
Joya99 is strictly for users aged 18 and above. We never knowingly collect data from minors.
If we become aware that we hold personal data belonging to a minor, we will immediately close that account and delete all associated information.
Joya99 may update this Privacy Policy from time to time, due to changes in laws, technology, or our services.
For significant changes, we will notify you via your registered email or through a platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
The date of the latest update is always shown at the top of this page. We recommend reviewing this policy regularly.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to assist you with any request.
We take every complaint seriously and work to resolve it within a set timeframe. Your privacy is a responsibility for us — not just a legal obligation.
We don't just write policies — we live by them every day
Every transaction and piece of personal data is protected with 256-bit SSL encryption. No third party can access this information.
Joya99 never sells your personal data to advertisers or data brokers. That is our commitment.
View, correct, or request deletion of your data at any time. The entire process is simple and transparent.
Each piece of data is securely deleted after a set period. Data that is no longer needed is never retained.
Regular third-party experts audit our systems to ensure your data remains fully secure.
Our expert team is available around the clock to help with any privacy-related questions.
Your rights as a joya99 user — always available to you
You can find out what information we hold about you at any time.
You have every right to request corrections or updates to any inaccurate information we hold about you.
Under certain conditions, you may request the complete deletion of your data.
You can download your data in a portable format.
You can opt out of promotional messages and notifications at any time.
If you are not satisfied with how we handle your data, you may submit a formal complaint.